6xix Privacy Policy

Introduction About This Privacy Policy

6xix ("we", "us", or "platform") operates a trusted online casino and sports betting platform for users in Bangladesh. We take your privacy very seriously and are committed to protecting your personal information.

This privacy policy describes what information we collect, why we collect it, how we use it, and what rights you have over your information. By using the 6xix website and services, you are considered to have agreed to this privacy policy.

This policy may be updated from time to time. If any changes are made, we will notify you via a notice on the website and update the date at the top of the page. If you continue using the service after changes are made, you will be considered to have agreed to the revised policy.

Summary Overview of Information Collection

The table below gives a quick overview of what types of information we collect and why:

1 Information We Collect

6xix may collect the following types of personal information:

1.1 Information You Provide Directly

• Full name, email address, and date of birth
• Login credentials (username and password stored in encrypted form)
• Copies of NID, passport, or other government-issued documents for identity verification
• Payment account details (bKash number, Nagad number, Rocket number, Upay number, or bank account details)
• Any information provided when contacting our support team

1.2 Automatically Collected Information

• IP address, browser type and version, operating system
• Device identifier information and screen resolution
• Information obtained from cookies and similar tracking technologies
• Time of site access, pages visited, and click patterns
• Referral source (how you arrived at the site)

1.3 Information Received from Third Parties

• Verification results received from identity verification agencies
• Transaction confirmations from payment processors
• Information from fraud prevention and risk assessment services

2 How We Use Your Information

6xix uses your personal information for the following purposes:

2.1 Service Delivery and Operations

• Account registration, verification, and management
• Processing deposit and withdrawal transactions
• Tracking gaming history and confirming results
• Managing bonuses, rewards, and VIP benefits
• Providing 24/7 customer support

2.2 Legal Compliance and Security

• Verifying your age and identity (service for users aged 21 and above only)
• Preventing money laundering, fraud, and unauthorised account access
• Complying with applicable laws and regulations
• Enforcing responsible gambling policies

2.3 Service Improvement

• Improving website performance and user experience
• Personalising relevant promotions and offers
• Diagnosing and resolving technical issues
• Analysing usage statistics (aggregated, not individual)

3 Information Sharing and Third Parties

6xix does not sell your personal information. However, we may share your information with third parties in the following limited circumstances:

• Payment processors: Transaction information required to operate payment methods such as bKash, Nagad, Rocket, Upay, and bank transfers is shared with them.
• Identity verification agencies: Information may be shared with specialised service providers to complete the KYC process and prevent fraud.
• Game software providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe process gameplay data — but only to the extent necessary for operating the games.
• Legal authorities: We may be legally required to disclose information in response to court orders, legal proceedings, or valid requests from government agencies.
• Business transfers: In the event of a company merger, acquisition, or asset transfer, user information may be transferred — you will be notified in advance.

All third parties we work with are contractually bound to comply with our data protection standards. They may not use your information for their own purposes without our permission.

4 Cookies and Tracking Technologies

6xix uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

4.1 Essential Cookies

These cookies are required for the basic functionality of the website — such as maintaining login sessions, storing cart information, and ensuring security. Without them, the site will not work properly.

4.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as language selection and display preferences. They improve your browsing experience.

4.3 Analytics Cookies

We use analytics cookies to collect statistics on site usage. This information is analysed in aggregate and is not used to identify any individual.

You can control cookies by changing your browser settings. However, disabling essential cookies may mean some features of the site no longer work.

5 Data Security Measures

6xix applies industry-standard security measures to protect your personal information:

• SSL encryption: All data transmitted on our site is encrypted using SSL/TLS technology, making it impossible for third parties to view your information.
• Password hashing: Your password is stored using industry-standard hashing algorithms — no one, not even our staff, can see your actual password.
• Access controls: Only authorised staff can access specific necessary data, and all access is logged.
• Regular security testing: We conduct regular security audits and vulnerability assessments.
• Data backups: Your information is stored in secure, encrypted backups so there is no risk of data loss due to technical issues.
• Firewall and intrusion detection: Advanced firewall systems and real-time intrusion detection are kept active.

While we strive to ensure the highest level of security, no one can guarantee 100% security on the internet. We will notify you promptly of any security breach.

6 Data Retention Period

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations:

• Account information: Retained for a specified period after account closure as required by law.
• Financial transaction records: Retained for the period required under applicable laws and regulations.
• Communication history: Kept for a limited period for customer service improvement purposes.
• Technical logs: Generally retained for up to 12 months.

At the end of the retention period, we securely delete your information or anonymise it so that you can no longer be identified.

7 Your Rights

As a user of 6xix, you have the following rights over your personal information:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request correction of any inaccurate information.
• Right to erasure: In certain circumstances you can request deletion of your information — though this may not be fully possible where legal obligations apply.
• Right to restrict processing: In some cases you can request that processing of your information be limited.
• Right to data portability: You can request the information you have provided in a structured, commonly used format.
• Right to object: You can object to the processing of your information on specific grounds.
• Right to withdraw consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, please contact our support team. We will normally process your request within 30 business days.

8 Protection of Minors' Information

6xix strictly provides services only to persons aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification steps are mandatory at registration. If we become aware that information from a minor has been collected inadvertently, that account will be closed immediately and all related information will be securely deleted.

If you believe a minor has created an account, please notify our support team immediately.

9 Changes to This Policy

6xix may update this privacy policy from time to time. Depending on the nature of the changes, we will inform you in the following ways:

• Significant changes: A notice will be sent to your registered email and a clear announcement will be shown on the site.
• Minor changes: You will be informed by updating the "Last Updated" date at the top of this page.

We recommend that you visit this page regularly. If you continue using the service after changes are made, you will be considered to have agreed to the updated policy.

10 Contact Us

If you have any questions or concerns about this privacy policy, or wish to submit a request to exercise your rights, please contact us:

We will provide or update information only after verifying your identity, to ensure the security of your data.