Responsible Gaming at 6xix — Your Safety Is Our Priority
6xix believes that gaming is for enjoyment — and we stand by every player to make sure that enjoyment always stays safe and healthy.
Our Safety Tools
Self-Exclusion
If you feel that gaming is getting out of control, you can temporarily or permanently close your account using the self-exclusion option. Our support team is available 24/7 to help you through the process.
Deposit Limit Setting
Set a maximum daily, weekly, or monthly deposit amount yourself. Once a limit is set, it takes effect immediately. Increasing the limit requires additional verification — this measure keeps your budget protected.
Session Time Limit
Set a time limit for each gaming session. Once the set time is up, you will be automatically logged out. This tool plays an effective role in keeping you from playing for extended periods.
Time-Out Option
Use the time-out feature to take a break for a set period — from 24 hours up to several weeks. During this time, logging into your account or placing any bets will not be possible.
Loss Limit
Set a maximum daily or weekly loss amount. Once this limit is reached, placing further bets will not be possible. This is an effective way to keep your spending within your means.
24/7 Support
Our Bengali support team is always ready for any issue. Speak to us directly via live chat or email [email protected]. Being there for you is our responsibility.
We Are Committed to Protecting Minors
6xix strictly prohibits anyone under 21 from registering or using an account. Age verification is mandatory when opening an account. We believe that protecting minors is the most important responsibility.
If you suspect that a minor is accessing this site from your device, please contact us or use parental control software.
Age Verification Process
- Providing date of birth at registration is mandatory
- Identity is confirmed with a national identity card or passport
- Suspicious accounts are suspended immediately
- Accounts belonging to anyone under 21 are closed entirely
- Any transactions by a minor are cancelled and refunded
Recognise the Warning Signs
If you notice any of the signs below in yourself, you should seek help. Gaming is for enjoyment — it should never affect your life negatively.
You are spending beyond your means and borrowing money to place bets.
You are hiding your gambling from family or friends or lying about it.
You keep placing larger bets trying to recover losses.
You want to stop gambling but cannot — you are losing control.
Your work, studies, or family relationships are being harmed because of gambling.
When you cannot gamble, you feel restless, irritable, or depressed.
If any of the above signs apply to you, please contact our 24/7 live chat or email [email protected]. You are not alone — we are ready to help.
Use Responsible Gaming Tools
Temporary Self-Exclusion
Voluntarily close your account for a set period. You can choose any duration from 1 day to 6 months. Reactivating your account before the period ends is not possible.
Permanent Self-Exclusion
If you want to leave the site permanently, we will close your account entirely and will also reject any future requests to open a new account.
Deposit Limit
Set your own maximum daily, weekly, and monthly deposit amounts. Lowering the limit takes effect immediately; increasing it requires a 72-hour waiting period.
Loss Limit
Decide in advance how much you are willing to lose in a given period. Once this limit is reached, you will not be able to place any more bets — the best way to keep your budget protected.
Session Reminder
Reminders will appear on screen at set intervals — letting you know how long you have been playing. This helps reduce the habit of playing for too long.
Transaction History
View your complete history of deposits, withdrawals, and bets. Understanding your own gaming patterns is the first step toward making responsible decisions.
6xix's Commitment
6xix believes that responsible gaming is not just a policy — it is an expression of our deep sense of duty toward every player. We always want to ensure that your gaming experience stays enjoyable and within control.
SSL encryption and fair play are ensured on our platform. Every player's financial protection and mental wellbeing are our highest priority.
What We Ensure
- No minor (under 21) will be able to open an account
- Self-exclusion requests are actioned within 24 hours
- A player with a problem is never offered a bonus
- Requests to lower a deposit limit take effect immediately
- 24/7 support in Bengali is always available
- Help is provided with complete confidentiality
- SSL encryption and fair play are ensured
Frequently Asked Questions
Enjoy Safely —
6xix Is Always by Your Side
Use responsible gaming tools, play within your budget, and contact us whenever you need.